This policy describes how Radha Krrishna Oil Mills processes and delivers orders. Because oils are liquid food products, we pack them carefully and confirm delivery details with you before dispatch.
1. Order processing
Orders are processed on business days (Monday–Saturday, excluding public holidays). After payment, our team confirms availability, delivery charges and timing — usually on the same or next business day.
2. Areas we serve
We deliver within Bengaluru and serviceable areas across Karnataka. For locations outside our standard delivery zone, or for bulk and distributor orders, we arrange delivery on a case-by-case basis — please contact us for a quotation.
3. Delivery timelines
- Within Bengaluru: typically 2–4 business days after the order is confirmed.
- Rest of Karnataka / outstation: typically 4–7 business days, depending on location and courier.
These timelines are estimates, not guarantees, and may be affected by weather, festivals, courier delays or events beyond our control.
4. Delivery charges
Product prices are MRP inclusive of taxes. Any delivery charge is calculated at checkout from your order value and pincode, and is shown in your cart summary before you pay — never added afterwards.
Delivery is free on orders of ₹2,500 and above. Below that, a flat delivery charge applies and is displayed in the cart before payment.
For bulk, distributor or out-of-state consignments we quote delivery separately — please contact us.
5. Tracking your order
You can follow your order status — Paid, Packed, Shipped, Delivered — on your My Orders page. For dispatched orders our team can share courier or tracking details on request.
6. Delivery attempts & address accuracy
Please ensure your delivery address and phone number are accurate. If a delivery cannot be completed due to an incorrect address or the recipient being unavailable, we will attempt to reach you to re-arrange. Repeated failed attempts may result in the order being returned.
7. Damaged or missing deliveries
If your order arrives damaged or an item is missing, please refer to our Refund & Cancellation Policy and contact us within 48 hours with your order ID and photos.